FAQ

Auto Transport?

Any mode of transporting a vehicle via truck, train, or ship.

Do you offer auto transport in other states besides Florida?

Yes, we offer auto transport to all of North America including Alaska, Hawaii, and Puerto Rico. We also provide export services to any US port of departure.

What is a P.O.V. ?

Personally owned vehicle

Inop?

Inop is a term used by auto transporters. Inop means inoperative / inoperable vehicle. A Inop vehicle can be any vehicle that is completely unable to run and drive under it’s own power.

How do I pay for transport?

Transport fees can be payed in full using any major credit card or paypal account. The best and preferred way to pay for transport is a deposit by credit card before vehicle transport and the balance of total transport cost payed at delivery in the form of cash or cashiers check. If paying using personal checks you will need to let the transporter know ahead of time.

Will my car be insured during transport?

Yes, all carriers that transport vehicles and any type of freight or commodity being transported are fully insured in compliance with the USDOT.

What is a broker?

Auto Transport brokers connect you with transport trucks or other shipping services. They rely on their knowledge of the transport industry and network of carriers to provide transport services.

What is a carrier?

The carrier is the actual transport truck or transport company that handles the physical transport of vehicles, freight, or any commodities.

When will my vehicle be picked up?

Our general rule is that all vehicles will be picked up within 24-72 hours from confirmation. You will be notified before transport confirmation if your vehicle requires extra time for pick up.

How long does auto shipping take?

Many factors will determine how long transport of your vehicle will take. The route, origin location, destination location, type of vehicle, condition of vehicle, time of year (season) all play factors. For example New York City, NY to Miami, FL takes 3-5 days after pickup.

What type of truck/trailer will transport my car?

Most automobiles can be transported on all types of car carriers. The biggest car carriers can hold 10 cars fully loaded and the smallest carrier can hold 2 cars. Trailers that hold over 4 cars have two deck levels. Car Hauler trailers can also be enclosed meaning vehicles are not exposed to the outside environment. For the most part 98% of all vehicles are transported on open car carriers. Enclosed carriers are usually used for valuable and specialized vehicles.

What is open transport?

Open trailer transport is the transportation of your vehicle on an open air trailer. Most car carrier trailers have 2 deck levels with vehicles loaded on the top and bottom. The trailer has a hydraulic system that can adjust the deck levels to position cars for better loading.

What is enclosed transport?

Enclosed transport trailers are essentially open car trailers that are fully enclosed by metal, canvas material, or fiberglass enclosure. Enclosed carriers transport high value vehicles that cannot risk being damaged by any foreign objects while in transport. Enclosed trailers can also load low ground clearance vehicles such as exotic cars and race cars.

What is a wedge style trailer?

A wedge style trailer is shaped exactly like it’s name. The wedge style trailer is a single deck level trailer that can hold up to 4 vehicles. Some people prefer this type of trailer because it does not have vehicles loaded above their car. Sometimes on double deck trailers fluids can leak out of vehicles on the top level and fall on the vehicles below. Also wedge style trailers have very simple loading so the risk of damage during loading is greatly decreased. Since these carriers only hold up to 4 cars the transport cost can be a little higher that 2 level carriers.

Who’s insurance covers my vehicle during transport?

Many brokers will say that they are fully insured , but really the truth is that the transport truck carries the insurance. Auto Transport Brokers / Auto Shippers are only required to have a $10,000 surety bond to operate by law in North America. The transport truck also called carrier can have between 250,000 to 1 million dollar liability insurance. In the event that any damages occur to your vehicle during transport the carriers insurance will cover the damages.

Why do I need to pay a deposit?

A deposit is needed to insure the auto transport company that you will use there service only. If a transport company does not receive a deposit before dispatching a transport truck they may stand the chance of the customer canceling the transport job. By that time a transport truck may have already travel hundreds of miles to pickup a vehicle that is no longer going to be transported by them.

Other Auto Transport Companies say they do not require payment/deposit until my vehicle is delivered. How come you do not offer this?

To us at floridadirectautotransport.com and other established vehicle shipping companies this is viewed as a clever business marketing tactic. If a company does not request a deposit before transport they probably had you sign a contract along with placing a credit card on file. In worst case scenarios the transport contract will bind you into paying the transport company regardless of the outcome. Once you place a credit card on file and give permission to be charged it is practically the same thing as placing a pre-paid transport deposit.